How notices reach you
We hold no email address for you, so we do not send notices by email. General notices are posted here, and in the Atom feed, which any feed reader can follow. Subprocessor changes are posted at least 30 days before they take effect. A notice meant for your account alone arrives in the app, in its support inbox, with a push notification on devices where notifications are on.
Follow the feed at mailcycle.email/notices/feed.xml to be told of a new notice. The Terms, the DPA and the Privacy Policy say which notices are given here.
Corrections to the Terms, Privacy Policy, Refund Policy, DPA and Subprocessors page
· Terms and policies
We compared our legal pages with what the service actually does and corrected them where they differed. None of these changes takes anything away from you; they describe what already happens, or what the app now does.
Deleting your account now cancels a card subscription with Polar at the same moment. If it cannot be cancelled, the account is not deleted. A subscription bought through the App Store or Google Play is not cancelled by deleting the account and has to be cancelled in the store. Any account balance is deleted with the account. A new page, mailcycle.email/delete-account, explains how to delete an account and what is kept.
You can now cancel a subscription in the app, under Plans & Billing. The plan stays until the end of the period you paid for, nothing more is charged, and the account then moves to Free.
Periods paid in cryptocurrency or from the account balance are 30 days. Card and in-app subscriptions renew on the payment provider's monthly billing date.
A first plan bought from the account balance can now be cancelled or refunded like any other first plan payment, and the refund goes back to the balance.
The Terms and the Refund Policy described chargebacks as recorded automatically. Our card provider does not tell us about disputes: a reversed card payment reaches us as a refund. The pages now say so: a refund is recorded, the plan is not taken away automatically but runs to the end of the period paid for and is not renewed, and we may mark an account past due or suspend it by hand. A full refund of a card plan payment also cancels the card subscription.
The Refund Policy now says that when Apple or Google refund a purchase, the subscription stops renewing and the plan runs to the end of the period that purchase paid for.
General notices are now posted on this page and its feed. A notice for one account arrives in the app's support inbox, with a push notification where the device has them on. Subprocessor changes are posted here at least 30 days ahead; there is no email list, because we hold no email address for you.
A personal data breach is now described the same way in the Privacy Policy and the DPA: we notify affected customers without undue delay, and within 72 hours of becoming aware of it, in the app, and here when it affects everyone.
The Privacy Policy's minimum age is now 18, the same as the Terms. Sign-up asks you to confirm that you are 18 or over and agree to the Terms and the Privacy Policy.
The Terms now define Customer Data as the mail and content we process for you, matching the Privacy Policy and the DPA; account and billing data is ours as controller. References to an Enterprise order form now refer to the written agreement we sign with Enterprise customers. The DPA's refund on objecting to a new subprocessor now matches the Refund Policy. The security page now says that a paired device can send from Personal up.