Refund Policy

1. The short version

• Your first plan payment is refunded in full if you ask within 14 days and have not used anything the plan adds. A plan paid from your account balance is refunded to the balance.
• If you are a consumer, you can cancel each new plan purchase and each top-up within 14 days (section 5).
• Your account balance cannot be withdrawn. What you paid in is refunded only in the cases in section 3, which include cancelling a top-up within 14 days and asking before you delete your account.
• Automatic renewals are not refunded.
• Purchases made in the iOS or Android app are refunded by Apple or Google, not by us.
• Where consumer law gives you more, you get what the law gives you.

The free tier has no time limit, so you can try Mailcycle before paying anything.

2. Your first plan payment

If your account's first plan payment was made on the website, by card or cryptocurrency, or from your account balance, we refund that payment in full if you ask within 14 days of making it and have not used anything the plan adds over the free tier. A plan paid from your balance is refunded to the balance, not to a card or wallet. A plan first bought in the iOS or Android app is refunded by Apple or Google instead (section 8), and a later payment is not a first payment. Not having used anything the plan adds means you have not:

• held more email addresses or paired more devices than the free tier allows,
• taken an address on a domain the free tier does not offer, or chosen your own address,
• given one device more than one address,
• created an API key, added a custom domain or set up an AI agent, or
• sent mail from a device, an API key or an AI agent.

Deleting something before you ask does not change this. We keep a record of when each of these was last used, as our Privacy Policy explains.

Once it is refunded, the plan ends and the account moves to the free tier.

This full refund is a goodwill refund in addition to your right to cancel in section 5. It applies once per account, and we may refuse it where accounts are opened to collect refunds repeatedly. Refusing it never affects section 5.

3. Account balance

Money you pay into your account balance buys Mailcycle plans and nothing else. It cannot be withdrawn as cash, transferred to anyone or exchanged, and it does not expire while your account exists. What you pay in keeps paying for your plan every 30 days until it runs out.

We refund the part of your balance you paid for and have not spent, to the payment method you used for the top-up:

• if you are a consumer and cancel the top-up within 14 days of paying it (section 5), with no deduction;
• if we close your account, or stop providing the Service or your plan, for any reason other than your breach of the Terms;
• if you end the Terms because of a change we made to them, to our prices, to the Service or to our subprocessors;
• if you are a consumer and ask us for it before you delete your account; and
• wherever else the law requires it.

If we close your account because you broke the Terms, we refund the unspent part you paid for less anything you owe us and our reasonable costs caused by the breach, unless we reasonably believe the payment was fraudulent or has been reversed, or the law does not allow us to pay it.

Credit we give you free of charge, such as a goodwill credit, is never refunded or paid out, and ends with your account. It is spent before balance you paid for. A first plan paid from the balance and refunded under section 2 or 5 goes back into the balance as money you paid for.

To ask for your balance before deleting your account, use Support in the app: the delete screen shows how much you paid in and has a button that opens the request. Once the account is deleted, the balance is deleted with it and cannot be restored or refunded.

4. Renewals and later payments

Apart from your right to cancel in section 5, we do not refund:

• An automatic renewal, whether charged to a card or taken from your balance.
• A later payment for a plan more than 14 days after you made it.
• The unused part of a paid period after you cancel or downgrade.

To avoid a renewal, cancel before your renewal date, in the app under Plans & Billing → Cancel subscription. You keep your plan until the end of the period you paid for: 30 days for a cryptocurrency or balance payment, and until the next monthly billing date for a card or in-app subscription.

If we fail to provide the Service with reasonable skill and care, we will put it right, and that can include a refund for the time affected. Enterprise payments are refunded as set out in the written agreement we sign with the Enterprise customer.

5. Your right to cancel

If you are a consumer, you have a legal right to cancel, within 14 days of the day you pay:

• each new plan purchase on the website: your first plan, a move to a different paid plan, or paying for a further 30 days yourself rather than by automatic renewal, including from your balance; and
• each top-up of your account balance.

The right does not cover the automatic renewal of a plan you already have, or accounts used for business.

When you buy a plan, you ask us to start it straight away, by ticking the box at checkout or confirming “Start the plan now”. If you cancel it within the 14 days, we refund what you paid less a proportionate amount for the days of its period up to the day you told us, counted as a share of 30 days; a period you paid for ahead, which has not started yet, is refunded in full and taken off your renewal date. If you have not used anything the plan adds, section 2 may give you the whole payment back instead. A top-up supplies nothing until it is spent, so if you cancel a top-up we refund whatever part of it is still unspent.

To cancel, use Plans & Billing → Cancel within 14 days in the app, or tell us from Support in the app or by email to support@mailcycle.email, saying which payment you are cancelling. You can use the model form below, but you do not have to. The app confirms your cancellation and lets you save a copy. We refund you within 14 days of hearing from you, to the payment method you used; a plan or top-up paid from your balance is refunded to the balance. We charge nothing for the refund: for a cryptocurrency refund, we pay the network fee. A plan that is running ends when it is refunded this way.

Nothing in this policy takes away any other right you have under consumer law, including the Consumer Rights Act 2015.

6. Card payments

Card payments on the website are sold by Polar as merchant of record. A refund goes back to the card you paid with, through Polar. Your bank decides how long it takes to appear, usually up to 10 business days. A full refund of a card plan payment also cancels the card subscription, so it does not renew.

7. Cryptocurrency

A cryptocurrency payment cannot be reversed by the network, so there is no chargeback. Where a refund is due under this policy, we send it through NOWPayments, in the currency you paid with, to a wallet address you give us. We refund the US dollar amount you paid, converted at the rate on the day we send it. For a refund under section 3 or 5, we pay the network fee; for any other refund, it is deducted.

If you send less than the amount asked for, nothing is applied to your account. You can send the difference, or ask for what you sent back, which we refund in full whenever you ask, less the network fee.

8. App Store and Google Play

A plan bought in the iOS or Android app is sold and billed by Apple or Google, and only they can refund it, under their own policies. Ask Apple at reportaproblem.apple.com or Google from your Google Play order history. When they refund a purchase, they tell us and we record the refund against your account. The subscription does not renew: the plan runs to the end of the period that purchase paid for, and then ends as if you had cancelled it.

9. Chargebacks

Please ask us before you dispute a card payment with your bank. A refund under this policy is quicker than a dispute.

Polar, which takes card payments, does not tell us about disputes. If a disputed card payment is reversed, it reaches us, if at all, as a refund: we record it against the account as a refund, and a phone with notifications on is told that a payment was refunded. The plan is not taken away automatically: it runs to the end of the period that payment paid for and is not renewed. We may mark the account past due, or suspend it while the dispute is open, as set out in section 11 of the Terms. A cryptocurrency payment cannot be charged back (section 7).

10. How to ask

Ask from Support in the app, or email support@mailcycle.email. Tell us the date and amount of the payment, and the order number from your Polar receipt or the NOWPayments payment id if you have it. We never need your recovery phrase and will never ask for it.

We aim to reply within one business day. That is a target, not a guarantee.